These Retreat/Event/Workshop (Retreat) Terms and Conditions (Terms) are between Innerlove Pty Ltd (ABN 84 664 042 193) its employees, contractors and agents (“us” or “we”) and you, the person, organisation, or entity that purchases Services from us (“you” or “your”), and collectively referred to as the “Parties”.

These Terms apply to all sales made by us to you.

Upon booking your Innerlove Retreat, you agree that the following terms form the agreement under which Innerlove will supply services to you. Please read these Terms carefully and contact us if you have any questions.

By:

    a. confirming your Retreat booking via our website, email or phone;

    b. signing an Innerlove Retreat Agreement, Coaching Agreement or Service Agreement;

    c. instructing us to proceed with the Services; or

    d. making any payment for the Services either direct to us or via our preferred payment ;

you confirm that you have read, agree to, and will comply with these Terms.

1. BOOKING POLICY

1.1. All bookings are subject to availability. Bookings can only be confirmed once a non-refundable deposit of $500 or 30% (depending on event) is received. Some retreats may require a require payment in full at the time of booking. This will be advised to you at the time of booking.

1.2. The total purchase price payable by and payment terms are outlined in your Retreat Contract Agreement.

1.3. By paying a deposit or the in full amount for your retreat, you agree and accept our Booking Terms and Conditions.

1.4. Innerlove recommend you take out travel insurance when booking a retreat in Australia or overseas. Travel insurance is your responsibility and is mandatory for all retreats in Australia or overseas. Proof of insurance must be provided to Innerlove at least 90 days prior to the retreat start date. Failure to provide proof of insurance will automatically forfeit your spot at retreat and any monies paid and owing.

1.5. You must be at least 18 years or older to attend our retreats, events or workshops unless otherwise specified.

1.6. To provide you with our services, Innerlove may have to supply your personal information to third parties supplying all or any part of the products or services required for your Retreat experience. Any use or disclosure of your personal information by us is in accordance with the Privacy Act 1988 (Cth) and other applicable privacy laws and regulations. Our Privacy Policy is available on our website.

1.7. Whilst at the retreat the you will follow the directions of Innerlove, its staff, facilitators, directors, officers and agents at all times unless doing so would present an immediate risk of actual, physical harm to you.

2.1. Fees and charges incurred by making a payment either directly to Innerlove, or by means of a third-party payment plan are the sole responsibility of the guest.

2.2. If you make payment by way of credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the credit card to make payment and that your payment will be honoured by your card issuer. Innerlove may conduct various checks to validate your identity and the integrity of your payment details, which may include requesting additional information from you to verify your identity.

2.3. Innerlove cannot be held liable for any cancellations made by a third party. Innerlove will not refund any travel-related cost such as airline tickets, train tickets or cost incurred by other transport providers.

2.4. All payments must be finalised on or before the date of the service taking place. 

3.1. If the Event is cancelled, rescheduled or postponed for any reason, including a Covid related lockdown, then this clause will apply.

3.2. If the Event is postponed, your ticket will be automatically transferred to the new date for the postponed Event.

3.3. If the Event is cancelled due to a Force Majeure Event, you will automatically be transferred to the new date for the postponed Event.

3.4. If the Event is cancelled for any reason other than a Force Majeure Event, for example, there are not enough attendees for the Event, you may notify us in writing no later than 14 days after the original scheduled Event Date to obtain a refund of the ticket price. If you fail to request a refund, you will receive credit for the ticket price 14 days after the scheduled date of the Event to put towards another one of our Events, and no further refunds will be issued.

3.5. All credits issued due to a cancelled Event must be used within 18 months from the date of cancellation. We will use reasonable endeavours to schedule another Event within 18 months from the cancelled Event.

3.6. We will use reasonable endeavours to notify you of any cancellations, rescheduling or postponements of the Event through email, however it is your responsibility to ascertain whether an Event has been cancelled, rescheduled or postponed. Any refund or credit issued to you under this clause will be your sole remedy for a postponement or cancellation of the Event and we will have no further liability to you in respect of any cancellation, rescheduling or postponement of an Event for any reason. If you require travel insurance or other insurance, you are responsible for obtaining this, noting that the Event ticket does not cover any such insurance.

3.7. For the purposes of this clause, a Force Majeure Event includes any act of god, terrorism, war, civil unrest, strike or labour dispute, lack of transportation, breakdown, labour or material shortage, blockade or embargo, supplier failure, epidemic or pandemic (including the COVID-19 pandemic), government restriction or recommendation, extreme weather, earthquake, drought, fire, flood, explosion, natural disaster and/ or any other event, cause or circumstance beyond our control.

4.1. We reserve the right to vary the Event if required due to circumstances beyond our control. Variations are made at our sole discretion and may include:

a. moving the Event so that it will take place on an online platform instead of in-person;

b. amending the schedule or format of the Event;

c. replacing planned speakers if a speaker is unable to attend for any reason; and

d. any other variations that we feel is necessary to allow the Event to occur as planned and in a safe way.

4.2. If the Event is varied in accordance with this clause, no refund or credit will be provided under these circumstances. We will use reasonable commercial endeavours to notify you as soon as reasonably possible of the variation details and specifications if this is to occur.

5.1. Where the Customer cancels their booking more than 91 days prior to the start date of the retreat, Innerlove will refund a sum of money to the Customer equal to 50% of the purchase price. Any refunds payable will be issued within 30 days of confirmation of refund.

5.2. Subject to clause 5.3 below, Where the Customer cancels their booking less than 90 days prior to the start date of the retreat, no refund will be given, unless Innerlove is able to find another person to attend the retreat in the Customer’s place at the price that the Customer agreed to pay.

5.3. If the Customer cancels their booking less than 90 days prior to the start date of the retreat and the reason for cancellation is due to:

a. An emergency;

b. A medical condition, illness or injury that renders it unable to get to the retreat venue;

c. An accident that renders it unable to get to the retreat venue; or

d. A doctor certifying that they have lost legal capacity; then

Innerlove will transfer your ticket and any monies paid to the next scheduled retreat.

5.4. Due to our commitment to vendors, service/experience providers, caterers, staff, guest facilitators etc, Innerlove cannot make any exceptions to the above-mentioned cancellation fees for retreats even if you are unwell. Any refunds or rescheduling of retreats are provided are at the discretion of Innerlove.

6.1. Innerlove reserve the right to change retreat prices without prior notice. Existing bookings that have been paid in full, or for which a deposit has been paid, will keep their original price.

6.2. Innerlove reserve the right to change our original retreat program and schedule, including any activities and workshops, at any time without notice.

6.3. Innerlove reserve the right to change the date, time or location of the retreat at any time within their sole discretion for any reason.

7.1. We retain ownership of all intellectual property rights in any materials we provide to you at, or in relation to, the retreat, and nothing in
these Terms transfers any ownership.

7.2. All intellectual property rights discovered, created, developed or otherwise coming into existence as a result of, for the purposes of, on in connections with the performance of these Terms will vest upon creation in and be owned by us and you must execute all documents and do all the things required to give effect to this clause.

8. PHOTOGRAPHY

8.1. We may take photographs (Photographs) and recordings (Recordings) at the Event. You agree that:

a. accepting this Contract means you consent to being filmed or photographed by us (or our representatives) and for us to use your name, likeness, image and/ or voice in such photographs or films for the purposes of promoting our Events, services and products;

b. no remuneration is payable to you for our use of such Photographs and Recordings;

c. you release us from any infringement or violation of personal and or property rights of any sort based on our use of such Photographs or Recordings; and

d. we are not obligated to use any Photographs or Recordings.

8.2. If you do not wish to be photographed or recorded at the Event, you must advise us prior to the start of the Event. However, note that we cannot and do not guarantee that you will not appear in the background of a Photograph or Recording and we reserve the right to refund your ticket at our discretion if this is not feasible.

9. PRIVACY

9.1. We will use our best endeavours to protect your privacy as provided by you with respect to your personal information and by your provision of your personal information as referred to in this Contract, you have expressly agreed to our collection, use and retention of your personal information.

9.2. We will manage your personal information in accordance with the requirements of Australian laws.

9.3. We will take all reasonable precautions to protect your data, however unfortunately no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. You agree that you will not do anything that might put the security of your account at risk.

9.4. In working with Innerlove Pty Ltd, you agree to the privacy policy and terms and conditions as listed at https://www.innerlove.com.au/privacy

10. LIMITATION OF LIABILITY

10.1. Innerlove's total liability arising out of or in connection with the Services or this Contract, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed, where appropriate, the resupply of the Services to you, or the five times the fees you paid for the Service.

10.2. You agree that we will not be liable for (i) loss or corruption of data, (ii) loss of profit, goodwill, business opportunity, anticipated savings or benefits or (iii) indirect or consequential loss.

10.3. Nothing in this Contract will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law

11. GENERAL

11.1. These terms and conditions forms the entire agreement between Innerlove and the customer, as well as in relation to the website and the customer’s use of it.

11.2. Any failure or delay on our part to exercise a power or right we have under this Contract (unless in writing to the customer) does not amount to a waiver of that power or right and will not preclude our entitlement to exercise that power or right at a later date.